Please call our Customer Service team at 1.800.427.8198 within two business days of delivery to report the damaged package. Accepting a damaged package is at your discretion, but it doesn't mean you have to keep the damaged item(s). Check out the Returns and Repairs section for more information.
We'll replace items damaged in transit, but we may need you to send us a description of the damage, along with images or proof of damage to assist us in working with the carrier. Photos must include close-ups of the damaged item, and any damage to the packaging (outside - all angles and inside the box). We cannot replace an item, or file a claim with the carrier without proof of damage. Please do not throw away the item or packaging before contacting the Customer Service team first.
All damage claims are handled through the shipping carrier, and our Customer Service team will be happy to assist you with this process.
IMPORTANT: If you had your order shipped to a residence, your damage claim may not be covered by the carrier as drivers usually leave packages unattended (ie. outside, on your porch or in your apartment lobby) when no one is at the residence to receive it.