There are two reasons why we might not accept a Returned package:
- You sent your item back to Eikon WITHOUT an RMA (Return Merchandise Authorization) number. You need to have an RMA number otherwise we’ll refuse the package and it will be returned to you.
- The Returned package requires a Customs fee payment. Any Return requiring COD or Customs fees payments will be refused and returned to you.
For more information, please see our Returns and Repairs section.