Winters in Canada can be brutal so to help reduce the risk of your ink order freezing in transit, our Shipping team inserts heat packs in every pigment order shipped during the months of November thru March. While this may be helpful, there are other steps you can take to ensure your ink gets to you safely.
“Better safe than sorry” tips for shipping ink…
- Place your ink order separately from the rest of your supplies.
- Choose EXPRESS Shipping to reduce the risk of receiving frozen ink.
- Place your order early in the week (Monday or Tuesday) to reduce the risk of having your ink order sitting on the truck outside in the carrier’s truckyard over the weekend.
Eikon is NOT responsible for frozen ink.
You can find more information on shipping ink in the winter, in our FAQ.