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Ordering

  • Q. How can I obtain Sterilization Certificates for “Sterile” items I’ve purchased?
  • Q. I just got my order and you sent me the wrong item - What now?
  • Q. My order arrived and something’s missing. What do I do?
  • Q. Hey, my order never showed up. The tracking information says it was undelivered and returned to Eikon.
  • Q. Ooops! I made a mistake in my shipping address on my order. What do I do now?
  • Q. How will I know when my order has shipped?
  • Q. Does Eikon ship internationally?
  • Q. Can I come shop in-person at your location?
  • Q. Do you offer discount codes or coupons?
  • Q. What happens if what I ordered is out of stock?
  • Q. What can I do if what I want is out of stock?
  • Q. How can I tell if an item is in stock?
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